Shipping

 

We offer Free Standard Shipping Worldwide when your order is over $70

 

- Processing time may take 1 to 3 business days before shipment. We then use standard shipping to deliver your orders. This usually takes 7 to 9 business days to Asia and 7 to 10 business days to the rest of the world (e.g. Europe, American, Australia etc). Please note that this does not include weekends or holidays, and if your order is less than $70, there will be $6.99 delivery charge for standard shipping worldwide. 

 

If your order is over $70, you will have the option of $8.99 fast shipping (DHL). This usually takes 2 to 4 business days worldwide. Please note that this does not include weekends or holidays. Please also note that, we offer Free Express Shipping when your order is over $100. 

 

- We cannot provide the exact delivery date of the package as there are many factors that can affect it. It primarily depends on how long the Customs in your country will process the package for and how quickly your local postal service will deliver it to your doorstep. We can only provide an approximate delivery time as mentioned above.

 

- We ship from our partnered factories which are located in China to lower the overhead cost, so we can keep the low prices of the items that we are selling.

 

-  Please be aware that parcels may be subject to delays, additional taxes (rarely happens) and duties at the port of entry to your country. SILVERWIND takes every effort to ensure a quick and smooth delivery, but does not take responsibility for any delays or extra fees which may be applied via customs and duty offices in the receiving country. Please ensure you are informed on what these could be on your purchase. If you are not sure about the custom taxes, you could also email us at hello@mysilverwind.com, we are happy to help you find out the taxes. 

 

-  If you are in Canada, please note that DHL Canada charges a $10.50 CAD customs processing fee which must be paid during checkout. We are currently looking for alternative express shipping providers for Canada in order to eliminate this fee and bring your service in line with the rest of our services.

 

- For customers in Hawaii, if your order is less than 70USD, you would need to pay 19.87USD for the express shipping and customs processing fee as our standard shipping provider can not deliver our parcels to Hawaii. If your order is over 70USD, you only need to pay for the processing fee which is 8.87USD. If your order is over 100USD, you can enjoy Free Express Shipping.