Exchanges & Returns
CONDITIONS FOR RETURNS & EXCHANGES
- Products must be returned within 30 days of purchase*.
- Original tags must remain attached.
- Item(s) must be in original condition, unworn, unsoiled and in original packaging.
* No items which have make-up marks will be accepted for exchange or return (this includes any tanning marks)
RETURNS AND EXCHANGES
- Please email hello@mysilverwind.com to inform us of what items you would like to return. We have two return addresses currently (one in the UK and one in the US). We will then provide you with the details of where to send your returns to.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will process the refund within 7 days upon receiving the items.
- Please check your size carefully and accurately before buying or you could send us an email (hello@mysilverwind.com) and we will recommend you the right size. If you choose the wrong size, we can offer a free exchange. However, we don't have a shipping label. You will be responsible for paying for the shipping costs for returning your item. You may return the items through your local post with the lowest cost available, but we would recommend a trackable shipping service, so we could track the package accordingly.